TODO: client sector
- Challenge
- Orders arrived by email and got typed into two systems by hand. Every busy week produced a backlog, and every backlog produced mistakes that showed up later as credits.
- What we did
- We mapped the intake path, built a parser for the incoming formats, and pushed clean records straight into the ERP with a review queue for anything ambiguous.
- Result
- Order entry stopped being a headcount problem, and the error rate fell with it.